Terms & Conditions (Terms of Use)

Effective Date:
Website: www.innlines.com
Company Name: Innlines (hereinafter referred to as “we,” “us,” or “our”)

1. Introduction

Welcome to Innlines, an online tour experience platform designed to help travelers explore and book offbeat destinations across India. By accessing, browsing, or using this website, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please discontinue use of our services immediately.

2. Nature of Services

Innlines is a digital platform that curates and offers tour packages, stays, and local experiences, including lodging, fooding, and local transport arrangements.

Please note:

  • We do not provide or facilitate train, bus, or flight ticket bookings.
  • We work with verified third-party hosts, homestays, and local service providers to deliver the experiences and stays mentioned on our website.

Innlines acts as a facilitator between the customer and these third-party partners.

3. User Eligibility

You must be at least 18 years of age to make any booking or financial transaction on this website.
By using Innlines, you confirm that you are legally capable of entering into a binding agreement and that all information provided is accurate and complete.

4. Booking Policy

  • All bookings must be made through the official Innlines website directly or through authorized representatives.
  • A booking is considered confirmed only upon receipt of payment and a confirmation email from Innlines.
  • The inclusions and exclusions for each package are clearly mentioned on the respective package page. Please read them carefully before making a booking.

5. Pricing & Payment

  • All prices listed on Innlines are in Indian Rupees (INR).
  • Prices are subject to change due to seasonal variations, partner revisions, or other factors.
  • Payments can be made securely via UPI, debit/credit cards, or net banking through our integrated payment gateways.
  • Taxes (such as GST) are applicable as per government norms.

Innlines is not responsible for any payment failure or delay caused by third-party payment gateways or network issues.

6. Cancellations & Refunds

Please refer to our Refund & Cancellation Policy page for detailed terms regarding cancellations, refunds, and modifications.

  • Refunds, where applicable, will be processed using the original mode of payment.
  • Certain packages or bookings may be non-refundable due to partner or property-specific rules.

7. Responsibilities & Liabilities

While we strive to ensure all information, images, and descriptions on Innlines are accurate, we:

  • Do not guarantee the exact replication of visuals or experiences shown on the website, as local conditions and environments may vary.
  • Are not responsible for delays, cancellations, or interruptions caused by weather, strikes, government restrictions, natural calamities, or third-party service failures.
  • Shall not be held liable for any personal loss, injury, accident, or property damage arising during the travel or stay experience.

Users are advised to read all safety instructions and travel advisories before booking.

8. Third-Party Links and Services

Innlines may contain links to third-party websites or partner pages. We do not control or endorse these external sites and are not responsible for their content, policies, or practices.
You are encouraged to review their respective terms and privacy policies.

9. User Obligations

By using Innlines, you agree:

  • Not to misuse or attempt to hack the website or its systems.
  • Not to post, transmit, or distribute any content that is unlawful, defamatory, or offensive.
  • To provide accurate and updated personal information while making bookings.
  • To use the services only for lawful purposes and genuine travel experiences.

Innlines reserves the right to cancel or suspend any user account found violating these terms.

10. Intellectual Property Rights

All website content including text, images, graphics, videos, logos, and designs are the intellectual property of Innlines or its content partners.
You may not copy, reproduce, or distribute any material without prior written consent from Innlines.

11. Limitation of Liability

To the fullest extent permitted by law, Innlines, its owners, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our website or services
  • Third-party actions or omissions
  • Technical errors or interruptions

12. Indemnification

You agree to indemnify and hold Innlines harmless from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the platform, breach of these Terms, or violation of any law or rights of a third party.

13. Modifications to the Terms

Innlines reserves the right to modify or update these Terms & Conditions at any time without prior notice.
The updated version will be posted on this page with a revised “Effective Date.” Continued use of the website implies acceptance of the modified terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

15. Contact Information

For any queries or concerns regarding these Terms, please contact us at:

Innlines
📍16 Indian Exchange Place, Lyons Range Road, Murgighata, Kolkata – 700001
📧 info@innlines.com
📞 +91 8100556760,  +91 7003828206

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