Effective Date:
Website: www.innlines.com
Company Name: Innlines (referred to as “we,” “us,” or “our”)

Innlines values the trust you place in us when you use our website and services. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a booking through our platform.

By accessing or using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in several ways to provide and improve our services.

a) Personal Information

When you book a package or create an account on Innlines, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Address (optional)
  • Booking details (destination, dates, preferences)
  • Payment information (via secure payment gateways)

b) Non-Personal / Technical Information

We may also collect:

  • Browser type, device, and operating system
  • IP address and location data (approximate)
  • Pages visited, time spent, and referral source
  • Cookies and similar tracking data (for analytics and personalization)

2. How We Use Your Information

We use your information for legitimate purposes related to your travel experience and platform functionality, including:

  1. Processing and confirming tour bookings
  2. Providing updates, invoices, or payment confirmations
  3. Communicating with you about your bookings or related offers
  4. Personalizing user experience and improving website content
  5. Ensuring compliance with legal, tax, and safety requirements
  6. Responding to customer queries or complaints
  7. Sending promotional offers, newsletters, or surveys (only if you consent)

3. How We Share Your Information

We respect your privacy and never sell your data. However, we may share limited information only with:

a) Service Partners

To fulfill your bookings, we may share your details (like name, contact number, and travel dates) with verified third-party service providers such as:

  • Lodges or homestay owners
  • Local tour operators or guides
  • Food service providers (if included in your package)
    These partners are only given the information necessary to deliver the booked service.

b) Payment Gateways

Your payment details are processed securely through trusted third-party gateways.
Innlines does not store your full card or UPI details on its servers.

c) Legal or Regulatory Authorities

We may disclose information when required by law, regulation, or legal process to protect our rights, property, or safety.


4. Cookies and Tracking Technologies

Innlines uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Understand user behavior and traffic patterns
  • Save user preferences for faster navigation
  • Display relevant offers or ads

You can control or delete cookies anytime through your browser settings. However, disabling cookies may limit certain website features.


5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

This includes:

  • Secure SSL encryption on our website
  • Limited internal access to customer data
  • Regular data audits and secure storage practices

However, please note that no online system is 100% secure, and we cannot guarantee absolute protection against all cyber risks.


6. Data Retention

We retain your personal information only as long as necessary for:

  • Completing bookings and fulfilling services
  • Legal or tax obligations
  • Customer support and dispute resolution

Once data is no longer required, it is safely deleted or anonymized.


7. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint regarding data misuse

You can exercise these rights by contacting us at info@innlines.com.


8. Links to External Sites

Our website may contain links to third-party platforms (e.g., partner homestays, travel blogs).
Innlines is not responsible for the privacy practices or content of such external sites.
We encourage users to read their respective privacy policies before sharing information.

9. Children’s Privacy

Innlines is not intended for use by individuals under 18 years of age.
We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted immediately.

10. Changes to This Policy

Innlines reserves the right to update or revise this Privacy Policy at any time.
All changes will be reflected on this page with an updated “Effective Date.”
Your continued use of the website after such changes implies acceptance of the revised terms.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to us:

Innlines
📍16 Indian Exchange Place, Lyons Range Road, Murgighata, Kolkata – 700001
📧 info@innlines.com
📞 +91 8100556760,  +91 7003828206

12. Consent

By using Innlines, providing your personal data, or making a booking, you expressly consent to our collection, use, and disclosure of your information as described in this Privacy Policy.