Effective Date:
Website: www.innlines.com
Company Name: Innlines (referred to as “we,” “our,” or “us”)

At Innlines, we strive to ensure that your travel and stay experience is seamless, transparent, and satisfying. This Refund & Cancellation Policy outlines the terms under which bookings made through our platform may be cancelled, modified, or refunded.

By booking through our website, you acknowledge and agree to this policy.

1. General Terms

  1. All bookings on Innlines are subject to availability and confirmation from our local service partners (such as homestay owners, tour operators, or food providers).
  2. Each booking is considered confirmed once payment is successfully processed and a confirmation email is sent.
  3. Requests for cancellation or modification must be made only through official Innlines communication channels (email or dashboard).

2. Cancellation by the Customer

If you wish to cancel your booking, the applicable refund will depend on when you make the cancellation relative to your check-in or travel date.

Cancellation Timeframe (Before Check-in / Tour Date)Refund Eligibility
More than 45 days100% refund of booking amount (after deducting gateway charges)
Between 30 – 45 days75% refund of booking amount, or can be rescheduled
Between 20 – 30 days50% refund of booking amount, or can be rescheduled
Less than 20 daysNo refund applicable, Rescheduling can be do

Note:

  • All refunds are processed after deducting payment gateway or administrative fees (usually 2–3%).
  • Partial cancellations are not permitted for combined tour packages once booked.
  • Refunds will be initiated only to the original source of payment within 10–15 business days after approval.

3. Modification or Date Change by Customer

  • Modifications to travel dates or package details are subject to partner availability and must be requested at least 7 days prior to the scheduled start date.
  • Any modification after confirmation may incur a rescheduling fee depending on the partner’s policy.
  • If a new date or package costs higher, the difference must be paid in advance to confirm the change.

4. Cancellation or Change by Innlines / Partner

Sometimes, unavoidable circumstances such as natural calamities, political unrest, health emergencies, or service partner unavailability may force us or our partners to cancel or modify your booking.

In such cases, we will offer the following options to the customer:

  1. A full refund, or
  2. A credit voucher of equivalent value for future bookings (valid for 6 months), or
  3. A rescheduled tour/stay at no extra charge (subject to availability).

Innlines and its partners are not liable for additional expenses incurred due to such cancellations (like personal transport or flight costs booked separately).

5. No-Show Policy

If a customer fails to check-in at the property or report at the tour location without prior intimation, it will be treated as a “No Show”, and no refund will be applicable.

6. Early Checkout

If a customer decides to check out before the confirmed departure date, no partial refund will be provided for the unused portion of stay or services.

7. Refund Method & Timeline

  • Refunds are processed using the original mode of payment only (credit/debit card, UPI, wallet, or net banking).
  • Processing time: 10–15 business days from the date of cancellation approval.
  • Refund status will be communicated via email once initiated.
  • Delays beyond 15 days may occur due to bank or payment gateway policies, for which Innlines is not responsible.

8. Non-Refundable Bookings

Certain special offers, discounted packages, or limited-period deals may be non-refundable.
Such cases will be clearly mentioned on the booking page or confirmation email before payment.

9. Partner (Vendor) Cancellations/Cancellations from Innlines

Each third-party service provider (lodge, homestay, tour guide, etc.) working with Innlines agrees to adhere to a basic refund standard.
However, in exceptional partner-driven cancellations, Innlines will:

  • Verify the situation, and
  • Issue a refund or alternative service as feasible, ensuring customer satisfaction remains a priority.

10. Force Majeure

No refund or compensation will be applicable for cancellations or disruptions caused by events beyond our control, including but not limited to:

  • Acts of God (flood, earthquake, cyclone, etc.)
  • War, riots, or political disturbances
  • Epidemics, pandemics, or government travel bans
  • Strikes or local authority restrictions

11. Contact for Cancellation & Refund Queries

For cancellation requests or refund inquiries, please contact:

📧 info@innlines.com
📞 +91 8100556760,  +91 7003828206
🕒 Available: Monday – Saturday, 10 AM to 6 PM

12. Policy Revisions

Innlines reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice.
The latest version will always be available on our website, and continued use of the platform after such changes constitutes acceptance of the revised terms.

13. Acknowledgment

By making a booking through Innlines, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

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