Effective Date:
Website: [www.innlines.com]
Company: Innlines (“we”, “our”, or “us”)
At Innlines, we are committed to ensuring a transparent and secure payment process for all users booking tour packages, homestays, or local travel experiences through our platform.
This Payment & Pricing Policy explains how pricing is determined, payments are collected, and refunds are processed for bookings made via our website.
By using our services or making a booking, you agree to comply with this policy.
1. Pricing Transparency
- All prices listed on the Innlines platform are quoted in Indian Rupees (INR) unless specified otherwise.
- Prices displayed for each package, stay, or experience are determined in coordination with our local service partners (including homestay owners, guides, and local operators).
- The final payable amount may include:
- Base package price
- Applicable taxes (GST)
- Convenience or service fees (if applicable)
- Payment gateway charges, where applicable
- Prices may vary depending on seasonality, local conditions, or partner availability. Any change will be displayed transparently before booking confirmation.
- Dynamic pricing: Certain packages or stays may have dynamic pricing based on demand or last-minute availability.
2. Currency & Payment Mode
- Payments are accepted in INR only through authorized Indian payment gateways.
- Accepted modes of payment include:
- Credit or debit cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net banking
- Wallet payments (once enabled)
- Cash payments, direct bank transfers, or payments outside the Innlines platform are strictly discouraged and not protected under this policy.
3. Booking Confirmation & Payment Timing
- A booking is confirmed only after full payment of the package or stay amount through Innlines.
- Once the payment is successful, a booking confirmation email or SMS will be sent containing your booking ID, itinerary details, and contact of the local partner.
- For certain long-duration or high-value bookings, Innlines may allow partial payment or advance booking (subject to approval).
- The remaining balance must be paid within the deadline mentioned in your confirmation email.
- Failure to pay within this time may lead to automatic cancellation without refund.
4. Security of Online Payments
- Innlines uses trusted RBI-compliant payment gateways to ensure secure transactions.
- All payment data is encrypted and processed in accordance with PCI-DSS (Payment Card Industry Data Security Standards).
- Innlines does not store or access users’ full card or banking details.
- Users are advised to complete payments only through official payment links generated by Innlines and not to share personal banking details with third parties.
5. Taxes & Service Charges
- All prices shown on Innlines are inclusive of applicable taxes, unless specifically stated otherwise.
- Additional local taxes or government levies (such as eco-tourism fees or entry charges) may be collected by the partner directly at the property or destination.
- Innlines may charge a nominal service or platform convenience fee for facilitating bookings, which will be clearly visible before checkout.
6. Payment to Service Partners
- Payments made by customers are collected by Innlines and later remitted to the respective lodges, homestay owners, or local operators as per agreed terms.
- The customer has no direct payment obligation to the partner other than through the Innlines platform.
- Innlines reserves the right to hold or delay payments to partners in case of customer disputes, cancellations, or service issues.
7. Pricing Errors
- In rare cases of human or system error, displayed prices may be incorrect or outdated.
- If a booking is made at an incorrect price, Innlines reserves the right to either:
- Cancel the booking and issue a full refund, or
- Offer the user an option to pay the corrected price to confirm the booking.
- We shall not be liable for any indirect or consequential damages arising from such pricing errors.
8. Discounts, Offers & Promo Codes
- Promotional codes, coupons, or special discounts are subject to specific terms and validity periods.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- Innlines reserves the right to withdraw or modify any promotional offer at its discretion without prior notice.
- Any misuse of promo codes (including unauthorized sharing or duplication) may lead to cancellation of the booking without refund.
9. Payment Disputes
- If you notice any unauthorized or duplicate charge, please contact info@innlines.com within 48 hours of the transaction.
- Disputes related to failed transactions or payment deductions will be handled in coordination with our payment gateway provider.
- Refunds for failed transactions, if applicable, will be processed within 7–10 working days.
10. Refund Processing
- Refunds due to cancellations, errors, or unavailability will be processed as per the Refund & Cancellation Policy.
- Refunds will be initiated only to the original source of payment.
- Refund processing time is typically 10–15 working days, depending on bank or gateway policies.
- Innlines shall not be responsible for delays in refund caused by third-party payment systems or banks.
11. Price Revisions & Policy Changes
- Innlines reserves the right to update, modify, or revise prices and payment terms at any time without prior notice.
- Any ongoing booking made before such change will continue under the original pricing terms applicable at the time of booking.
- The latest version of this policy will always be available on the website.
12. Contact Information
For any payment or pricing-related concerns, you may reach us at:
📧 info@innlines.com
📞 +91 8100556760, +91 7003828206
🕒 Customer Support: Monday – Saturday, 08:30 AM – 09:00 PM. Sunday, 08:00AM – 10:00PM.
13. Acknowledgment
By making a payment or confirming a booking on Innlines, you acknowledge that you have read, understood, and agreed to this Payment & Pricing Policy.
